Please read our terms and conditions carefully.
By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below. You agree to purchase services and goods from Harvie & Hudson Ltd subject to these Terms and Conditions which will apply to all transactions using harvieandhudson.com. Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering with harvieandhudson.com, you accept that your email address may be used to supply you with such information.
You must be 18 years or over to participate in the Harvie & Hudson Ltd online order service.
1.1 This web site is operated by Harvie & Hudson Ltd ("we", "us" or "our"). By using the harvieandhudson.com website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions at any time, although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use.
1.2 If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated at the top of the page.
2 COMPANY DETAILS
2.1 harvieandhudson.com is owned and operated by Harvie & Hudson Ltd. The registered company address for Harvie & Hudson Ltd is 96/97 Jermyn Street, London. SW1Y 6JE Registered in England under company number 00551660. Our VAT registration number is 238444845
3 COPYRIGHT & OTHER RIGHTS
3.1 The website and all text, images, information, photographs contained within it, are owned by or licensed to Harvie & Hudson Ltd. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of Harvie & Hudson Ltd. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.
3.2 The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view our website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of Harvie & Hudson Ltd.
3.3 You are permitted to use the material data and content only for your personal use in placing orders through harvieandhudson.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the harvieandhudson.com website without Harvie & Hudson Ltd’s prior written permission.
3.4 Harvie & Hudson Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the harvieandhudson.com website.
4.1 By registering as a user on our website, you agree that the personal information provided by you is true, accurate, current and complete in all respects and that you will notify us of any changes to the information.
4.2 You agree not to impersonate any other person or use a false name or a name which you are not authorised to use.
5 PURCHASE CONTRACT
5.1 The advertising of products on harvieandhudson.com is an "invitation to treat". You will indicate by completing the online order form on the site the products that you wish to order. At the same time, you will complete an authorisation for us to recover, through your selected payment method, payments due to us. This means that your order is an offer, not a contract of sale between you and Harvie & Hudson Ltd, so prices and stock availability won't be contractually confirmed until you receive the "confirmation of dispatch" email which is sent out once payment authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the "order confirmation" email that is sent out once you have placed an order is just an acknowledgment of your offer and should not be taken as our acceptance of that offer.
6 RECEIPT OF ORDER
6.1 Harvie & Hudson Ltd must receive payment in full for your order. Once your payment method has been authorised and stock is checked, Harvie & Hudson Ltd will send you an email receipt confirming your order. Please keep this receipt for your records.
6.2 We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your payment method will not be charged for the particular item and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
6.3 Harvie & Hudson Ltd reserves the right to refuse to supply any person for whatever reason.
7 PRICE AND DELIVERY CHARGES
7.1 All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate (unless you have selected an alternative country where VAT is not chargeable), but exclude postage and packaging which will be added to the total amount due.
7.2 The price of the goods will be as quoted on the web site at the time you confirm your order, subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time, subsequent amendments to your order may mean that certain promotions are no longer being offered.
7.3 Prices on the website are set at the same rate for all locations, we are currently unable to adjust pricing at country level. Prices quoted on the website are indicative only and are subject to change. Prices on the website may differ from those in Harvie & Hudson Ltd stores.
7.4 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary.
7.5 If your order is going to a PO Box address then we reserve the right to contact you with a bespoke delivery charge.
7.6 Every effort has been made on this Website to ensure that shopping online is safe and secure. Harvie & Hudson Ltd cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.
8 METHODS OF PAYMENT
8.1 Payment may be made by debit or credit card, or PayPal. On occasion, we may issue vouchers or "money off" discounts which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
8.2 The payment methods, including debit and credit cards accepted by us are those listed on the web site on the date on which your order is placed.
8.3 Authorisation for payment will be requested from your card issuer at the time of your order. We 'debit' your payment method with the full price of your order after we have confirmed dispatch. We reserve the right to terminate our agreement with you if we are refused authorisation for payment or reasonably believe that payment will be refused at any stage.
9.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
9.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers.
9.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for the goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 13.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
9.4 All of our deliveries require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and you will have the option to rearrange delivery or collect your order from a local sorting centre as noted on the delivery card.
9.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.2, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
9.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address, we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, loss, tampering, contamination and the result of any change in temperature.
10.1 There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export. Any restrictions currently in place are listed below:
10.2 Shipping restrictions
Currently we are not able to deliver to these locations: Åland Islands, Netherlands Antilles, Balearic Islands, Côte d'Ivoire, Congo (DR), Comoros, Western Sahara, Falkland Islands (Malvinas), Gran Canaria, Iran, Northern Mariana Islands, Mayotte, Norfolk Island, Pitcairn, Korea (DPR - North), Réunion, Saint Helena, San Marino, Saint Pierre and Miquelon, Sao Tome and Principe, Tajikistan, Tokelau, Timor-Leste, Saint Vincent and Grenadines.
11 CONDITION OF GOODS
11.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing or by phone of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us.
11.2 Items offered in our sale or outlet section may have previously been on sale through our stores or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the goods inside.
11.3 Subject to clause 13.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
12 AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
12.1 Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has been placed.
12.2 In respect of our goods, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us by telephone or e-mail. In the case of altered items, you do not have the right to cancel the contract.
12.3 Should you wish to cancel your order after placing the order but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the items contained in your order.
12.4 We will arrange with you for canceled goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited from your payment card).
13 WARRANTY AND LIABILITY
13.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.
13.2 In addition to paragraph 9.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
13.3 We will not accept responsibility for a failure to comply with specific care instructions stated in the Product or within the Product’s packaging.
13.4 Other than as set out in clause 13.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
14.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
14.2 At the time of your registration you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
15 SPECIAL OFFERS PROMOTIONS AND COMPETITIONS
15.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
15.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 13.1 and 13.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
15.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
15.4 You can find a list of our terms and conditions for discounts in Clause 22.
16 REFUNDS AND RETURNS POLICY
16.1 Our refunds and returns policy complies with the Consumer Contracts Regulations and Consumer Rights Act 2015. You have 14 working days to return and item from the date you received it. To be eligible for a refund, your item must be returned with a receipt or delivery note and must be unused and in a saleable condition. Returns exclude any altered items, underwear, gift voucher purchases and delivery charges. Faulty items may be returned within six months of purchase.
For our full returns policy, click here.
17 CUSTOMER COMPLAINTS
17.1 Any Customer complaints should be addressed to Harvie & Hudson Ltd Customer Services and you will find an e-mail link or address and telephone numbers listed on our website in the "Contact" section. We will do our best to resolve your complaint as quickly as possible.
18 ERRORS AND OMISSIONS
18.1 While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing firstname.lastname@example.org and we will review it as soon as possible.
18.2 We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography due to lighting or screen resolution.
18.3 We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.
19.1 Harvie & Hudson Ltd makes every effort to keep the site up-to-date but cannot guarantee that this site and its content is completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with the use of this site however caused.
19.2 Harvie & Hudson Ltd's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Harvie & Hudson Ltd to the customer, together with any postage costs incurred. Harvie & Hudson Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
19.3 Although product information is regularly updated, Harvie & Hudson Ltd are unable to accept liability for any incorrect information.
19.4 All product images used on our website are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 30 days and receive a full refund of the purchase price paid.
19.5 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
19.6 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and any transactions conducted on or through the Website.
20 WRITTEN COMMUNICATION
20.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website.
20.2 For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
21.1 These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Discounts and Offers Terms and ConditionsPlease see below our specific terms and conditions applicable for current discounts or offers and promotions applicable on our website.
2 Ties for £80Offer applicable when you place 2 products from our ties category in your basket. RRP £50 each. Offer excludes sale items. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
4 Boxers for £100Offer applicable when you place 4 products from our boxer shorts category in your basket. RRP £30 each. Offer excludes sale items. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
3 or more Shirts for £60Offer applicable when you place 3 or more products from our shirts category in your basket, up to a maximum of 10 shirts. RRP £75 each. This promotion excludes the following lines: Casual Shirts, Neckband Shirts and Evening Shirts. The products included in the promotion are marked clearly with product badging within the product listing page. Offer excludes sale items. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time. If you are after more than 10 shirts, please contact our customer care team for assistance.
Birthday TreatGet £25 off your order when you spend over £100. This promotion requires a discount code which is emailed to you on the day provided in the Date of Birth section of your registration. Offer applicable at the basket when you enter the code given. This offer is only applicable once a year and excludes sale items. This offer is not in conjunction with any other offer. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
Receive 15% off your order as a welcome offer. This promotion requires a discount code which is emailed to you when you register to receive our promotional emails. Offer applicable at the basket when you enter the code given. This offer can only be used one time and excludes sale items. This offer is not in conjunction with any other offer. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
15% Off - Review IncentiveReceive 15% off your order as a review incentive, on orders over £50. This promotion requires a discount code which is included in your delivered order. Offer is applicable at the basket when you enter the code given. This offer can only be used one time and excludes sale items. This offer is not in conjunction with any other offer. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
£20 Off - Review IncentiveReceive £20 off your order as a review incentive, on orders over £50. This promotion requires a discount code which is included in your delivered order. Offer is applicable at the basket when you enter the code given. This offer can only be used one time and excludes sale items. This offer is not in conjunction with any other offer. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
Free UK Delivery and Returns on orders over £250Get Free Express Delivery and Returns when you spend over £250. This promotion is applied automatically at checkout. Free Delivery and returns is not applicable for the Channel Islands, Scottish Highlands or Northen Ireland. Harvie & Hudson Ltd reserves the right to amend, cancel or withdraw this offer at any time.
Store Discounts and Offers Terms and ConditionsPlease see below our specific terms and conditions applicable for current discounts or offers and promotions applicable in our store.
Harvie & Hudson Luxury Christmas Hamper
Who can enter the competition?
You can enter the competition if you meet the following requirements:
• You are 18 or over.
• Only open to UK residing customers.
How to enter the competition?
To enter the competition online, you MUST use at least one of the 6 options to enter. If entering in store, you can leave your business card, or alternatively you will need to submit your details and provide the following information: first name, last name and email address at the counter.
What can you win?
The winner will be drawn at random. Our prizes may not be exchanged for a cash value.
Below will be included in the hamper:
- Blue Celtic Enamel Rhodium Plated Link
- Red Heel and Toe Wool Sock
- Sky Square Flowers Silk Hank
- Black Satin Bowtie
- Black Capeskin Leather Gloves Cashmere Lined
- Navy Diamond Floral Woven Silk Tie
- Tobacco Brown v Neck Lambswool Jumper
- Sky Blue Wool and Cashmere Twill Scarf
- Black Leather Feather Edge Belt
- Sea Salt Caramel Truffles 175g
- Pink Marc de Champagne Chocolate Truffles 175g
- Extract of Limes Soap 150g
- Extract of Limes Cologne, Glass crown top bottle (splash) 100ml
- Warwick Handled Razor, Simulated Ivory Shade, with Mach 3 Razor attachment
- Champagne Afternoon Tea for 2 at The Game Bird Lounge at the Stafford London
- 2 free Cocktails from the 3 and 6 Bar at Fortnum & Mason
- Magnificent Plum Christmas Pudding, 907g
- Pol Roger Brut Reserve
Cocktails Terms and Conditions
The voucher must be presented for redemption. Cocktails from the 3’6 Bar menu only (exclusions apply).
Afternoon Tea Terms and Conditions
The winner must contact the dedicated contact from the Stafford London to arrange a reservation for Afternoon Tea. The prize is available until 31st of December 2020.
Hamper Terms and Conditions
We cannot deliver this prize to the winner address, it will have to be collected from our Jermyn Street store. You will have up to 7 days for collection.
Harvie & Hudson Ltd reserves the right to cancel or amend the competition rules at any time.
The competition will run from Wednesday 30th of October to Sunday 17th of November 2019.
How we will contact the winners?
Harvie & Hudson will notify the winner of the prize using the email address or telephone number provided on the completed entry no later than Friday 22nd of November. If having made those efforts it is not possible to contact the winners, Harvie & Hudson reserves the right to offer the prize to the next valid entrants selected at random after 48 hours of no response.
When providing your email address, you are accepting that we can add you to our database, where you will receive our weekly emails on new products, offers & promotions. You can choose to unsubscribe at any time by clicking the unsubscribe button on our emails.