SPEND £50 OR MORE AND GET FREE UK DELIVERY FREE WORLDWIDE DELIVERY ON ORDERS OVER £200 -
Terms apply ENJOY TAX FREE SHOPPING ON INTERNATIONAL ORDERS INCLUDING EU
ⓘ Please note due to new guidelines for VAT on EU orders, all new orders will be charged excluding VAT. This means that you may be liable to pay import duties and taxes upon receipt of your order. For more details please refer to your country's customs office.
The UK has left the EU. This means that you can buy from us tax-free. However, import duties and taxes will be charged by your government on arrival.
These taxes, plus a €14.50 handling fee, will be payable to FedEx before you can receive them. Please check your country’s import taxes before ordering.
Placing your order with us couldn't be easier. Below is a detailed account of the steps you will take to place an order on our website. If at any stage you require assistance, feel free to contact us on r +44 (0)20 7839 8889 during the hours of Monday - Friday, 9.30am - 6pm, or emailing email@example.com.
Navigate through the website by either clicking on the categories, or by using our search bar to locate specific product. You can either shop through our quick view, or click directly onto the product to find out additional information. If you click on the categories, you have the ability to filter on the left sidebar to find products that match your desired specifications.
Once you've found a product you'd like to buy. Choose your size, colour or style and then click on the green "+ to basket" button to add this product to your checkout. You will get a pop up letting you know what product you have added to basket, along with a running total and the choice to continue shopping to check out. Alternatively, you can click on 'add to wishlist' to add this product to your wishlist, which enables you to email your wishlist and share with others, or you can click on 'share' to share the desired product on socials such as Facebook, Twitter, Whatsapp and Linked in.
You can also personalise your product with alterations or monograms where necessary as well as find out more information, such as delivery, product care recommendations, our returns and exchange policy and much more all on the product page, along with a selection of recommended products that we think go well with the selected product.
If you've navigated through the site and are ready to place your order, click on the green basket button on the top right of the page. You remove products from the basket at this stage that you no longer want to buy, along with adding in a promotional discount code if you have one. You can also select your delivery option on this page.
Click 'check out securely now' when you have read through and double checked you are happy with all of your options selected. You will then be prompted to sign in, or register a new account. If you have an existing log in, simply fill out your email address and password on the left column and 'log in'. If you need to register, then click on the middle column's 'register' button, where you will be taken to another page to add in your details.
You are required to fill in any information that has an * beside it. We recommend registering your account and creating a password for faster checkout when creating any subsequent orders, and for tracking and managing your orders. You will also be given the option to opt out of our newsletter, please untick if you would NOT like to be entered into our list.
When you've filled out all the information, you will be taken to a delivery and payment options page. Check the information and confirm that this is all correct and that we are delivering to the right address. If you also need to add delivery instructions, this is where you can do so. Click on 'need to leave special instructions for the courier?' for this.
Once you are happy with all of the information, click on either 'proceed to payment' to pay with a card, or 'check out with paypal' if you would like to use that payment method instead. Please note that you have the ability to save your payment details if you pay by card. This means that if you choose to order with us again, your card details are saved for convenience. We do not keep these card details on our site for your security.
Once payment has been taken, you will be redirected to a confirmation screen with details on the order placed, and you will recieve an email with confirmation of your order.